1. Can I return the shoe if I do not like it?

If your ordered pair of shoes do not fit you, you can return them in an unworn condition within 7 days of receipt for a remake. Shoes must be in original packaging, in all original boxes, accessories, and documents provided by us. However, please note that items sold with Clearance Sale Offer are not eligible for return or exchange, unless there is a manufacturing defect.

Note: Rapawalk reserves the right to refuse the return at its sole discretion.

2. How to return a shoe?

Please contact our customer executive or directly write to us at [email protected]. Please do provide us the reason for return.

We offer pick-up facility in selected location basis our courier serviceability. If the pick-up option is not available at your location you can self-ship the product to us.

Faulty return

The shoes will be considered faulty if received in damaged condition or if used outside carpet area causing any sort of damage to the soles. Replacement pair will not be shipped in case of faulty return, and you will have to bear the return expenses of shipping the faulty shoes back to you.

Refund for return shoes

We do not have a policy of refund as the shoe has been personalized for you. Refund is only applicable in case the shoes you ordered are in size UK 5 or UK 12, and it doesn’t fit you. In all other cases, we would be glad to remake your shoes to provide you the best fit. However, please note that items sold with Clearance Sale Offer are not eligible for refund, unless there is a manufacturing defect. We will remake the shoe or provide store credit for you in case of any manufacturing defect.

3. Who bears the return shipping costs?

Return shipping charges need to be borne by the customer & are not refundable by us. We will not be held responsible for items lost or damaged during transit when the item is shipped by the customer.

4. Can I get a refund for my product?

Unfortunately, at this point in time, we do not provide refunds for the product since the product is custom-made for you. However, in case on any manufacturing defect we will remake the shoe or provide store credit for you.

For further queries contact one of our customer service representative at [email protected]