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Remake Policy

1. Can I return the shoe if I do not like it?

If the shoes you designed do not fit or are not of your liking, you can return them in an unwoven condition within 7 days of receipt for a remake. Shoes must be in original packaging, in all original boxes, packaging materials, accessories and documents provided by us.

Note: Rapawalk reserves the right to refuse the return of shoes that does not meet the above requirement at Rapawalk sole discretion.

2. How to return a shoe?

Ans: Please contact our customer executive or directly write to us at [email protected]. Please do provide us the reason for return.

We offer pick-up facility in selected location basis our courier serviceability. If the pick-up option is not available at your location the you can self-ship the product to us.

Faulty return

The product would be considered faulty if received damaged

For further queries if contact us at [email protected]

Refund for return shoes

We do not have a policy of refund as the shoe has been personalized for you. However, we would be glad to remake your shoe or refund your money as store credit.

3. Who bears the return shipping costs?

Return shipping charges need to be borne by the customer & are not refundable by us. We will not be held responsible for items lost or damaged during transit when the item is shipped by the customer.

4. Can I get a refund for my product?

Unfortunately, at this point in time, we do not provide refunds for the product since the product is custom made for you. However, in case on any manufacturing defect we will remake the shoe or provide store credit for you.

For further queries contact one of our customer service representative at [email protected]