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frequently asked questions

Order

1. Is my order confirmed?

Please check your email. You will receive an order confirmation email once your order is confirmed. Please check your mailbox.

2. I want to cancel my order. What should I do?

Please email us at [email protected] to cancel the order and we'll do it for you. Please do mention your Order ID. However, your order cannot be cancelled if it has been already shipped and not delivered to you yet..

3. How do you ship the product?

We ship your shoes via DHL/Bluedart/Fedex. You can track your order status on the Order page.
Note: Shipping varies varies from country to country. We suggest to have a look at the shipping charges for your destination at your shipping page:
Our shipping charges covers the import duties.

4. Which all countries do you deliver?

Currently we deliver shoes to only India. However, very soon we plan our shipping to most countries in Asia, Europe & USA.
The list of countries served can be viewed here.
We regret if your country is not listed here. But we promise to deliver shoes there very soon and would update you moment we go live in your country.

5. Are there any chances of the shoes getting damaged during transit?

No, our shoe box is put inside a courier box before shipping as an additional safety precaution.

6. Does your list price includes taxes?

Yes. It includes shipping and taxes for all domestic (within India) orders.

7. Do you provide Cash-On-Delivery (COD)/Pay-On-Delivery (POD) facility?

No. COD/POD facility is NOT available.

8. How long would it take to deliver?

Your personalized shoes would be delivered within 10 days from order placing.

9. Its been more than 15 days and haven’t received my shoe.

Firstly, we are sorry to know this. We have a small team delicately crafting your shoes. We have been bombarded with a whole lot of orders given our maniacal focus to Quality and Finish. Please mail us with the order ID at [email protected] and we shall update you on the exact status.

Tracking

1. How do I track my order?

Please go the order page and put your Order ID to track your status.

Sizing & Fitting

1. Do you follow US or Euro or UK/India shoe sizes/fittings?

UK/India

2. In what fittings, are your shoes available?

All of our styles come in Standard and wide fitting.

3. What sizes do you offer?

Mens

RW UK EU US Inches Cm
5.0 5.0 39.0 6.0 9.3 23.7
5.5 5.5 39.5 6.5 9.5 24.1
6.0 6.0 40.0 7.0 9.6 24.5
6.5 6.5 40.5 7.5 9.8 24.9
7.0 7.0 41.0 8.0 10.0 25.4
7.5 7.5 41.5 8.5 10.2 25.8
8.0 8.0 42.0 9.0 10.3 26.2
8.5 8.5 42.5 9.5 10.5 26.6
9.0 9.0 43.0 10.0 10.6 27.0
9.5 9.5 43.5 10.5 10.8 27.5
10.0 10.0 44.0 11.0 11.0 27.9
10.5 10.5 44.5 11.5 11.1 28.3
11.0 11.0 45.0 12.0 11.3 28.7
12.0 12.0 46.0 13.0 11.7 29.6

All sizes are available in standard and wide RW/US/UK/Euro sizing.

5. How to know which size fits me?

a) We suggest you to refer to your best fitted shoe and see the UK/EU/US size. Please suggest the name of brand and your size in that brand.
We match our database and suggest the corresponding best fit RW size. Our sizing corresponds to UK/EU/US standards.
To see our size chart please click here


Return

1. Can I return the shoe if I do not like it?

If the shoes you designed do not fit or are not of your liking, you can return them in an unwoven condition within 7 days of receipt for a remake. Shoes must be in original packaging, in all original boxes, packaging materials, accessories and documents provided by us.

Note: Rapawalk reserves the right to refuse the return of shoes that does not meet the above requirement at Rapawalk sole discretion.

2. How to return a shoe?

Ans: Please contact our customer executive or directly write to us at [email protected]. Please do provide us the reason for return.

We offer pick-up facility in selected location basis our courier serviceability. If the pick-up option is not available at your location the you can self-ship the product to us.

Faulty return

The product would be considered faulty if received damaged

For further queries if contact us at [email protected]

Refund for return shoes

We do not have a policy of refund as the shoe has been personalized for you. However, we would be glad to remake the shoe or refund your money to your Rapawalk account.

3. Who bears the return shipping costs?

Return shipping charges need to be borne by the customer & is not refundable by us. We will not be held responsible for items lost or damaged during transit.

4. Can I get a refund for my product?

Unfortunately we don’t refund for the product since the product is made personalized for you. However, in case on any manufacturing defect we will remake the shoe or would credit the amount in your RW account.

For further queries contact one of our customer service representative at [email protected]

Fitting

1. My shoes are little tight. What should I do ?

If your shoe is little tight, we suggest you to stretch it few times to make them wearing quickly

Leather shoes can easily be stretched by half a size

Note: Leather is a natural material. It takes the shape of the foot upon regular wearing. Leather has a natural property of expansion to adjust to your foot shape.

2. My shoes are little loose. What should I do?

We can ship you an extra sole insert upon placing request. Inserting an extra sole insert would help provide better fit and extra comfort.

3. What if the shoes gives me blisters?

Ouch!

The first wear shoe rubbing foot blister doesn’t discriminate, be it mens or women, oxfords or pumps.

Leather is a natural material, it sometimes takes a day or two with your feet to take the shape and make you feel comfortable.

Colors

We have made every effort to display the colours of our products that appear on Rapawalk as accurately as possible.

However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitors display of colour will be completely accurate.

Materials

1. What material options are available?

We offer wide variety of leather – Soft leather, Patent leather, Suede, Natural grained, handwoven soft mesh. For more info please refer to our Material page

All our leathers are sourced from the best tanneries globally

Please note that the material are tanned in small batches under high care and is subject to availability and timely delivery from global tanneries.

2. How is the quality of leather used?

We boast the most highly sought-after leather in the world including Italian calf, French calf, Outsole from Argentine, suede from Mexico, Cordovan from Horween.

Tanned in the best tanneries globally, all our leathers are skin friendly, underpinning the exceptional characteristic of our first-class shoe. A fashionable appearance, great touch feel & durability is guaranteed.

3. What all products are apt for soft leather, patent leather, suede etc

Our soft leather is great for long wearing (office hours) and is the durable option for your design. It is also easy to be taken care of!

Being of a total show stopper: Our Toledo finished leather shoes stands out. It offers an amazing style statement.

We recommend you to follow our Design Advice & style guides

4. What is a Tunit Sole?

TUNIT is a unique rubber material. The best alternative to leather sole and is almost identical. It possesses the characteristics of flexibility, workability, abrasion resistance and impermeability to guarantee PERFORMANCES sometimes even higher than natural leather. Advantage is that it costs less. Hence our shoes based on Tunit soles are priced lesser than shoes based on leather soles.

Quality Guarantee

Your creation was individually made by our highly skilled craftsmen, using only the finest carefully selected materials. Premium hides reflect the natural state of leather because they are made according to traditional principles. As a result, characteristics such as creases, imperfections, variations or irregularities in colour are not flaws; they are fundamental aspects of the natural state of leather.